Refund policy

At Royal Punjab, customer satisfaction is important to us. We take great care in delivering quality garments and footwear, and we have outlined our return and refund policy below to ensure a transparent and hassle-free experience.

1. Return Eligibility Criteria

A product is eligible for return if:

It is unused, unworn, and unwashed
All original tags, labels, and packaging are intact
The product is in its original condition with no signs of damage or alteration
The return request is raised within the specified timeframe

Products that do not meet these conditions may not be accepted for return.

2. Return Timeframe

Customers must raise a return request within 2 DAYS from the date of delivery.

Return requests made after this period may not be approved.

3. Return Process

To initiate a return, please contact us at royalpunjab.customercare@gmail.com with:

Order number
Reason for return
Clear images or video of the product (if required)

Once your request is approved, we will share return instructions and next steps.

4. Refund Process and Timing

After we receive and inspect the returned product, refunds will be processed as follows:

Refunds will be issued to the original mode of payment
Refunds will be processed within 45 days after approval

Please note that bank or payment gateway processing times may vary.

5. Exchange Options

We offer exchanges subject to product availability.

Exchanges can be requested within 2 days of delivery
If the requested item is unavailable, a refund or store credit may be offered instead

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 2 days of delivery with supporting images or video.

Upon verification:

We will arrange a replacement or exchange at no additional cost, or
Issue a full refund if a replacement is not available

7. Non-Returnable Items

The following items are not eligible for return or refund:

Products showing signs of use or damage
Items without original tags or packaging
Products purchased during clearance or sale events (unless defective)
Customized, altered, or made-to-order items
Innerwear, accessories, or hygiene-sensitive products (if applicable)

8. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, return shipping will be covered by Royal Punjab.
For all other returns, return shipping costs will be borne by the customer.
Original shipping charges (if any) are non-refundable unless the return is due to our error.