Terms of service

These Terms of Service (“Terms”) govern your access to and use of the website operated by Royal Punjab (“we”, “us”, “our”). By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Account Terms

To access certain features of our website, you may be required to create an account. You agree to provide accurate, complete, and current information and to update your account details as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts found to be in violation of these Terms or involved in fraudulent, abusive, or unlawful activity.

2. Pricing and Payment

All prices listed on the website are in Indian Rupees (INR) unless stated otherwise and are inclusive or exclusive of applicable taxes as specified at checkout. We reserve the right to modify prices at any time without prior notice.

Payments are processed through secure third-party payment gateways. By placing an order, you confirm that you are authorized to use the selected payment method and that all payment information provided is accurate.

3. Product Descriptions

We strive to display accurate descriptions, images, and specifications of our products. However, we do not guarantee that product descriptions or other content on the website are entirely error-free, complete, or current. Minor variations in color, texture, or appearance may occur due to screen settings or craftsmanship.

4. Order Acceptance and Cancellation

Placing an order does not constitute acceptance by Royal Punjab. We reserve the right to accept or reject any order at our discretion, including but not limited to cases of incorrect pricing, stock unavailability, or suspected fraud.

Once an order is confirmed and processed, it may not be cancelled unless explicitly stated in our cancellation or refund policy.

5. Shipping and Delivery

We aim to dispatch orders within 48 hours from order confirmation, subject to product availability and operational conditions. Delivery timelines provided are estimates and may vary due to factors beyond our control.

We are not responsible for delays caused by courier partners, natural events, or unforeseen circumstances. Risk of loss passes to you upon delivery of the product.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms. Products must meet the eligibility criteria specified in the policy to qualify for return or refund.

Refunds, if approved, will be processed to the original mode of payment within a reasonable timeframe.

7. Prohibited Uses

You agree not to use the website or its content for:

Any unlawful or fraudulent purpose
Violating applicable laws or regulations
Infringing intellectual property rights
Uploading malicious code, viruses, or harmful software
Harassment, abuse, or discrimination
Interfering with the website’s security or functionality

Violation of these terms may result in immediate termination of access.

8. Intellectual Property

All content on this website, including logos, images, text, designs, and trademarks, is the property of Royal Punjab and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Royal Punjab shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the website or purchase of products. Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Royal Punjab, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising out of your breach of these Terms or misuse of the website.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.